Glenmont Financial Privacy Notice Last updated on May 11, 2026
This Privacy Notice describes the information collection, use, retention, and sharing practices of Glenmont Financial Services (“Glenmont Financial”, “we”, “us”, “our”) when you interact with us through our website, www.glenmontfinancial.com (the “Website”), and when you interact with us offline, such as when you contact us via telephone or by other offline means (collectively, the “Services”).
As used in this Privacy Notice, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person.
PERSONAL INFORMATION WE COLLECT, WHY AND FOR HOW LONG
We collect personal information as you engage with our Services, including when you:
- Contact Us. When you contact us, we collect, from you, your personal identifiers (name, email address, or telephone number if calling) and any additional information you choose to include in your message. We use this information to respond to your questions or inquiries and to troubleshoot where necessary.
- Submit a Payment. When you submit a payment to us, we collect, from you, your financial information (car loan number), personal identifiers (name, date of birth, phone number, and email address), and your sensitive financial information (payment cards: credit/debit card number, expiration date, and security code; Automated Clearing House (ACH): bank account number and routing number). You may also choose to pay via Apple Pay, Google Pay, PayPal, or Cash App. When you use these payment methods, you are sharing your personal information with Apple, Google, PayPal, and Block, Inc. (Cash App’s parent company), and your information will be handled in accordance with their privacy policies, which are linked for your review. We use this information to identify the loan you are making a payment on and facilitate your loan payment. We may also use this information to perform fraud detection and ensure the security of our payment systems.
- Aggregate and anonymize data. We deidentify and/or aggregate the data we collect and use and share it, in deidentified and/or aggregated form, for benchmarking purposes, advertising, and internal analytics. We maintain and use this data in deidentified form. We will not attempt to reidentify the data unless it is necessary to determine whether our deidentification processes satisfy applicable data protection laws.
Glenmont Financial will also use the personal information we collect as described in this section to comply with the law, to efficiently maintain our business, and for other limited circumstances as described in HOW WE SHARE YOUR PERSONAL INFORMATION.
DATA RETENTION
Unless otherwise stated in this Privacy Notice, we retain your personal information (i) until we, our service providers, or contractors no longer need the information to fulfill the purposes for which it was collected, (ii) until we receive a valid request to delete the information, in which case we will delete or anonymize the information, or (iii) at the latest, five (5) years after we last use the data.
We use the following criteria to determine whether it remains reasonably necessary to retain your personal information for such purposes or a service provider or contractor’s operational purpose(s): (i) whether there is a retention period required by statute or regulations; (ii) the existence of actual or threatened litigation for which we are required to preserve the information; (iii) the statutes of limitations for potential legal claims; and (iv) generally accepted best practices in our industry, including in relation to the safety and security of our properties and assets. When we determine that it is no longer reasonably necessary to retain your personal information for one or more disclosed operational purposes based on the above criteria, we will delete or anonymize your personal information.
HOW WE SHARE YOUR PERSONAL INFORMATION
Glenmont Financial shares personal information as described in the PERSONAL INFORMATION WE COLLECT, WHY AND FOR HOW LONG section, and generally in the following instances:
- Within Glenmont Financial. We share your personal information within Glenmont Financial for the legitimate business purposes of efficiently and effectively providing the Services, such as accounting and customer service support. Access to your personal information is limited to those on a need-to-know basis.
- In the event of a corporate reorganization. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, including without limitation bankruptcy or liquidation, we would share personal information with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction.
- For legal purposes. We share personal information where we are legally required to do so, such as in response to court orders, subpoenas, governmental/regulatory bodies, law enforcement, or legal process, including for national security purposes. We may share your information with our legal advisors or auditors to establish, protect, or exercise our legal rights or as required to enforce our terms of service or other contracts or to defend against legal claims or demands. We also share this information with third parties as necessary to: detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person; to comply with the requirements of any applicable law; or to comply with our legal obligations.
- For a business purpose. We have disclosed your personal information to service providers that assist us in providing the Services. These service providers assist us with the following: information technology (“IT”) support; website hosting; cloud storage; data analysis; customer service; email delivery; marketing and promotional activity for targeted advertising; external auditors; payment processing; distribution; shipping providers; and similar services. We have disclosed your internet or other electronic network activity information collected by cookies to our IT support to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and repair the Website. We have disclosed your internet or other electronic network activity information collected by cookies to our IT support to update, improve, and maintain the Website.
- With your consent. Apart from the reasons identified above, we may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide the personal information or before the personal information you have already provided is shared for such purpose. You may revoke your consent at any time with effect moving forward and may do so by contacting us via email at info@glenmontfinancial.com.
YOUR INFORMATION CHOICES
You have the following choices with respect to your personal information:
- Correct or View Your Information. You may access your account to correct or view certain personal information you have provided to us, and which is associated with you.
STATE PRIVACY RIGHTS
Residents of Connecticut, Maryland, New Jersey, and Virginia are entitled to certain rights under their respective states’ comprehensive data privacy laws. If you are a resident of one of these states, you are entitled to the following rights:
- Right to Access/Know. You have the right to request what personal information we have collected, used, disclosed, and sold about you, subject to certain exceptions. For example, if providing you with this information reveals any of our trade secrets, we may deny this request.
- Right to Deletion. You have the right to request the deletion of your personal information that we collect or maintain, subject to certain exceptions. For example, if we are required by law to retain the information that you are asking to be deleted, we would not be able to delete the information until we are legally permitted to delete it.
- Right to Correct. You have the right to correct inaccurate personal information that we collect or maintain.
- Right to Opt Out. You have the right to opt out of the processing of your personal information for the purposes of: (i) targeted advertising; (ii) profiling through solely automated decision making; and (iii) the sale or sharing of your personal information to third parties. We do not have actual knowledge that we sell, share, profile, or process for purposes of targeted advertising the personal information of individuals under the age of 18 without their affirmative consent.
- Right to Data Portability. You have the right to request that we transfer your personal information to another organization or give it to you.
- Right to Non-Discrimination / Non-Retaliation. You have the right not to receive retaliatory or discriminatory treatment in the processing of your personal information if you choose to exercise your privacy rights. Such retaliatory or discriminatory treatment may include, but is not limited to: (i) the denial of goods or services, (ii) being charged a different price or rate, or (iii) receiving a different level of quality in goods or services.
- Right to Appeal. You have the right to appeal our refusal to take action on your request to exercise your other rights. To request an appeal to our refusal, please email us at info@glenmontfinancial.com, subject line: “Appeal My Consumer Request.” We will review the appeal and notify you of our response. If we still refuse to take action on your request, you have the right to file a complaint with the applicable state regulator, as follows:
- For Connecticut residents: If you are concerned with our response as a result of your appeal, you may submit a complaint to the Connecticut Attorney General here.
- For Maryland residents: If you are concerned with our response as a result of your appeal, you may submit a complaint to the Maryland Attorney General here.
- For New Jersey residents: If you are concerned with our response as a result of your appeal, you may submit a complaint to the New Jersey Attorney General here.
- For Virginia Residents: If you are concerned with our response as a result of your appeal, you may submit a complaint to the Virginia Attorney General here.
Exercising Your Privacy Rights
If you are a resident of one of the states identified above and wish to exercise your privacy rights, you may submit a request by contacting us via email at info@glenmontfinancial.com. If we detect an opt-out preference signal (such as the Global Privacy Control signal) communicated from your (or your authorized agent’s) browser or device, we will treat the opt-out preference signal as a valid request to opt out of the sale/sharing of your personal information as it pertains to that browser or device (including any associated profile information). If we can associate the opt-out signal with you (for example, if the signal is sent when you are logged in to your account), we will also treat the signal as an opt-out request pertaining to other browsers or devices that you use to access the Services, including any offline sale or sharing of personal information.
When submitting a request to know/access, correct, or delete your personal information, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. In doing so, we will take steps to verify your request by matching information provided by you with the information we have in our records. If we cannot verify your identity for know/access, correction, or deletion requests with the information provided, we may ask you to provide additional information.
Only you, or a person that you authorize to act on your behalf may make a request related to your personal information. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual.
NEVADA RESIDENTS
If you are a consumer in the State of Nevada, you may request to opt-out of the current or future sale of your personal information. We do not currently sell any of your personal information under Nevada law, nor do we plan to do so in the future. However, you can submit a request to opt-out of future sales by contacting us at info@glenmontfinancial.com regarding the sale of such information. Please include “Opt-Out Request Under Nevada Law” in the subject line of your message.
DO NOT TRACK
INFORMATION SECURITY
We implement appropriate technical and organizational security measures, such as access controls and encryption, to protect the personal information that we collect and maintain from unauthorized access, destruction, use, modification, or disclosure. However, no security measure or modality of data transmission is 100% secure, and we are unable to guarantee the absolute security of the personal information we have collected from you.
CHILDREN’S PRIVACY
The Services are not intended for anyone under the age of eighteen (18). We do not knowingly collect the personal information of anyone under the age of eighteen (18). If we learn that we have collected or received personal information from individuals under the age of eighteen (18), we will delete their personal information. If you believe we have personal information on individuals under the age of eighteen (18), please contact us at the contact information provided below.
CHANGES TO THIS PRIVACY NOTICE
We may amend this Privacy Notice in our sole discretion at any time. If we do, we will post the changes to this page and will indicate the date the changes go into effect. We encourage you to review our Privacy Notice to stay informed. If we make changes that materially affect your privacy rights, we will notify you by prominent posting on the Website and/or via email, and obtain your consent, if required, or provide an opportunity with withdraw your consent.
CONTACT US
If you have any questions about this Privacy Notice, please contact us by email at info@glenmontfinancial.com (and use “Privacy Inquiry” in the subject line).